This personal data policy (“Policy”) sets out rules and guidelines on how personal data is to be handled on the Mena Pouch website (www.menapouch.ae). The policy sets out how personal data is collected, how it is used, how website users have control over the handling of their personal data and how they can contact the person responsible if they have any questions.

The policy applies to all parts of the website.

The purpose of the policy is to provide website users with information on how their personal data may be handled on the website.

The concept of personal data includes all information that, either directly or indirectly, can identify a living natural person. Direct personal data is understood to mean that which alone can identify a specific person, while indirect personal data can identify a person together with other personal data.

a) Obtaining consent

In order for personal data to be processed, consent must first be obtained from the website user. Consent should be informative and clear so that all users understand its meaning.

We obtain consent in the following ways:

Consent is obtained by the visitor clicking on “accept” in our cookies.

b) Withdrawing consent

A user who has given their consent can withdraw this at any time, which is done in the following way:

Consent is withdrawn by contacting us at erik@menapouch.com

c) Right to have their personal data deleted

a) Personal data processed

The following personal data is collected on the website and processed by us:

First and last name

Address

E-mail

Telephone number

b) Reason for processing personal data

Personal data is saved and processed for the following purposes:

Personal data is processed for the purpose of fulfilling statutory requirements. As well as for communication and handling your order.

c) Personal data is shared with

Personal data may be shared with third party/s as follows:

The personal data that we collect may be shared with third parties for the purpose of fulfilling your order.

d) Period for which personal data is saved

Personal data may only be saved for as long as necessary for the purpose.

Cookies are small text files that are created on your computer or mobile phone for the purpose of collecting information. In this paragraph we explain how cookies are used on our website.

When you visit our website, we use cookies to collect information to improve and customize our website. We also use it for the purpose of creating relevant advertisements on snapchat etc. You can choose to block cookies when you visit our website. This may result in certain functions on the website being disabled.

Our website uses third-party cookies. Below is a list of which ones and their purpose:

Google analytics

With our third-party cookies, we usually collect data about your use of the website, geographical location, gender, age. The information is used to improve and customize our website.

The website has an SSL certificate (Secure Socket Layer) that ensures that users' personal data is transmitted in a secure and confidential manner by encrypting the information. The website has also taken appropriate security measures to prevent personal data stored on the website from being lost or used in an inappropriate or illegal manner. Access to the personal data collected is limited to authorized persons and the information will be treated confidentially.

a) Right to register extract

After consent has been given, the website user has the right to receive a register extract with confirmation of whether the personal data is being processed. If the personal data is being processed, the user has the right to access it.

A register extract is requested from us via e-mail sent to erik@menapouch.com.

The register extract is provided in written form, either digitally or by post.

b) Right to information and right to correction

After consent has been given, the website user has the right to contact us to find out what personal data is stored and to have incorrect data changed. If any data is missing, the users also have the right to supplement this.

c) Right to restriction of processing

In certain cases, a person whose personal data is concerned may demand that the processing of these be restricted. This is the case, for example, when the person in question has already requested correction due to incorrect data. During this time, the processing of the incorrect data may also be restricted.

d) Data portability

In certain cases, a person who has provided their personal data has the right to have it transferred to another, for example a media service. The person who first received the personal data must then facilitate such a transfer.

e) Right to object

In certain cases, a person has the right to object to how their personal data is processed. This applies when the personal data is processed to perform a task of public interest, as part of the exercise of authority or after a balancing of interests.

f) Right to erasure

Users of the website have the right to have their personal data deleted if so desired. There are exceptions when this right is restricted, but in the following cases the data must be deleted:

– If the data is no longer needed for the purposes for which it was collected,

– If consent is withdrawn,

– If the personal data is used for direct marketing and the user objects to this,

– If there are no legitimate reasons that outweigh the individual's interest in deleting the information,

– If the personal data has been processed unlawfully,

– If deletion is required to comply with a legal obligation,

– If the personal data has been collected in connection with a minor creating a profile on a social network.

g) Automated decision-making

Users have the right not to be subject to automated decisions, if such a decision can have legal consequences for the individual or similarly significantly affect him.

h) Identification

If a user requests information or requests that information be deleted, the person in question must be identified. This is done in the following way:

Identification is done by the user confirming their identity via email.

i) Complaints

If a user believes that their personal data is being processed in violation of the GDPR on the website, a complaint can be submitted in the first instance to us and in the second instance to the UAE Data Protection Authority.

j) Damages

In a situation where a user's personal data has been processed in violation of the GDPR, a right to damages may arise. A claim for damages can be brought in a general court with the district court as the first instance.

This policy was published on July 2, 2024.

This policy may change, which is why website users are encouraged to read the policy regularly.

For questions regarding the website and its content, we can be reached via email sent to erik@menapouch.com

Email response time: 3-5 business days.

MENA POUCH TOBACCO TRADING L.L.C

Below you will find the terms and conditions that apply when you purchase an item from us.

Company information
The content on the Mena pouch website is provided, managed and updated by the following companies:

Company name: MENA POUCH TOBACCO TRADING L.L.C

Organization number: xxxxxxxxx

Email: erik@menapouch.com

Phone number: ''''''''''''''

If you wish to get in touch with us, send an email to erik@menapouch.com with your case and your contact information and we will get back to you.

Normal response time 1-3 days.

Order
When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.

If there is something wrong with the order confirmation, you should immediately contact us via email to erik@menapouch.com.

Delivery
When you shop at Mena pouch, you always have free shipping regardless of the value of your order. The order will be delivered to the customer's nearest postal service. You can always see your delivery date before you place your order and you will also receive confirmation of this date on your order confirmation via email.

If delays in delivery occur (without us having notified you of a longer delivery time), you should contact us at the email address: erik@menapouch.com

Prices
All prices in the store are stated in AED and all prices include 5% VAT. Shipping fee is calculated and added to the total amount in the checkout.

Payment terms
We only offer advance payment as an option. Your order will only be processed when payment is received. When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, email address and telephone number. The information is saved in order to be able to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) that we use are: Stripe.

Right of withdrawal and cancellation
When purchasing goods on the website, you as a customer have a statutory 30-day right of withdrawal that applies from the day you have received a product that you have ordered.

When exercising your right of withdrawal:

You must notify us that you regret it. The message must be sent to us erik@menapouch.com Your message must clearly state your name, address, email address, order number and which goods the return applies to. However, the provisions of the Distance Contracts Act do not apply to products that have a clear personal touch or are specially manufactured.

The customer should return the products to us immediately and no later than within the statutory 14 days after the notice of withdrawal.

The customer is responsible for return shipping, delivery and that the products are in original condition when returned, the products should therefore be sent well packaged and in the original packaging.

When we have received confirmation that the product has been sent back to us, we will make a payment for the returned product back to the customer.

Cancellation of specially manufactured products

According to the Distance Contracts Act, the right of withdrawal does not apply to specially manufactured products/products with a clear personal touch. However, we offer our customers a 14-day right of withdrawal also for these products. The time begins to count from the date the customer's order has been received by us. Please note that this applies from the date you ordered your product from us, not from the date the product was delivered.

Complaints and claims
All products are checked before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the error free of charge.

You must always contact us for approval before returning a defective product.

The complaint must be sent immediately after the defect has been discovered.

6.1 How do you proceed with a complaint?

Any errors and defects must always be reported to erik@menapouch.com, stating your name, address, email address, order number and a description of the error.

If we are unable to remedy the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.

We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. 

Limitation of liability
We do not accept liability for damage resulting from negligent handling by the customer, unless this is caused by a fundamental production defect.

We accept no liability for delays/errors resulting from circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions, reduced or non-existent deliveries from suppliers.

Product information
We reserve the right to any printing errors on this website and final sales of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible.

Personal data
By shopping at Mena Pouch, you accept our data protection policy and our processing of your personal data. We protect your personal integrity and do not collect more data than necessary to process your order. We never sell your data to third parties.

MENA POUCH TOBACCO TRADING L.L.C is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to be able to process your order. You can read more about how we process your personal data in our personal data policy.